Luxury Lodges in Herefordshire


Booking Information

You may access the property from 16.00 on the day of arrival (earlier arrivals are strictly by arrangement only). The time of departure is strictly 10.00 a.m. on the day of departure.

A deposit of 30% of the rental is payable when booking. The full balance is payable 8 weeks before arrival date, a reminder email will be sent 10 weeks before your arrival. Non-payment of the balance by the due date may be construed as cancellation of the contract. If a booking is made within 8 weeks of the arrival date, the rental must be paid in full immediately.

Cancellations must be immediately notified to us by phone and confirmed in writing by email. Once received in writing we will confirm the cancellation request. We will provide a full refund for two specific reasons: firstly, in the event of a National Lockdown or secondly in the event that the lead booker is placed into a tier by the government which had a Do Not Travel restriction placed on it due to COVID-19 covering your booked period of stay. The refund will be provided into the lead bookers account within 7 days of cancellation. We acknowledge that COVID-19 / Coronavirus related local lockdowns are circumstances beyond your control for which travel insurance does not appear to be easily available. We have therefore agreed to share the risk of you not being able to travel for these very specific lockdown circumstances.

Except for these two specific reasons if a cancellation is made a refund will only be provided if the dates in question are re-let (minus a 5% admin charge to cover our costs and third-party related costs to the cancellation and rebooking, for example bank fees, accounting fees, admin costs etc). We will endeavour to re-let and if successful will refund the whole (minus 5% of your total booking cost) up to a maximum of the rental we achieve for the re-let, bearing in mind that we may have to discount the rental to achieve a re-let at short notice. If we are unable to re-let you remain responsible for the rental payments that have been made and there will be a nominal amount refunded to the extent of direct costs that were not incurred. Please see our T&Cs for examples. Any refund will be made within 14 days of re-let or on the scheduled date of departure from the original booking (in the event we are unable to re-let the property).

We therefore strongly recommend you take out your own travel insurance.

Minimum 2-night stay. Check-in and check-out on a Saturday, as well as check-in on a Sunday, is not permitted.

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